Refund policy
We want to ensure your complete satisfaction with every purchase made on our website. If for any reason you are not fully satisfied with your order, we are happy to offer a return or refund under the following conditions:
- Return Period: Returns can be requested within 30 days of receiving the product. After this period, we will be unable to process any return or refund requests.
- Eligibility for Return: Products must be in their original condition, unused, and with all packaging intact. Items that have been opened, used, or damaged may not be eligible for a refund.
- Return Process: To initiate a return, please contact us via our customer service email. Include your order number, the item you wish to return, and a brief explanation of the reason for the return. You will receive detailed instructions on how to return the item.
- Refund Process: Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria. After approval, a refund will be issued to your original payment method. Please allow up to 14 business days for the refund to process.
- Return Shipping Fees: Return shipping costs will be the responsibility of the customer unless the item is defective or was shipped in error. In such cases, we will cover the return shipping charges.
- Non-Refundable Items: Certain items, such as personalized or perishable products, may not be eligible for returns or refunds. Please refer to the product descriptions for more details.